- ✓Buy only from an official or authorised sales route.
- ✓Confirm the currency and value before paying.
- ✓Reveal the PIN only in a supported checkout.
- ✓Keep the receipt until the full balance is used.
How the payment works
Choose Neosurf at the merchant checkout and enter the PIN on the payment page. A valid payment reduces the voucher balance. No individual seller or support agent should ask you to read the code by phone, email or chat.
Values and partial use
Australian search demand includes small denominations and online purchase. Available amounts depend on the retailer. A remaining balance can normally be checked through Neosurf's official balance tool and used later at a participating merchant.
Know the limits
Merchant acceptance, country, currency and transaction limits can differ. Confirm that the checkout offers Neosurf before buying a code for one specific purchase. A voucher is not the same as a bank account or general cash withdrawal card.
Keep planning your voucher route
Voucher questions
How many digits are in a Neosurf PIN?
The official voucher flow uses a 10-digit PIN.
Can a voucher be partly used?
Yes, where the merchant supports an amount below the available balance; verify the remainder with the official balance tool.
Should I send the PIN to a seller?
No. Enter it only on a participating merchant's checkout.
Use the voucher only at a checked cashier
Protect the PIN like cash and confirm the withdrawal route before depositing.
See a Neosurf-Compatible Offer